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Verve Marketing LLC

Important Safety Information

Last updated: May 12, 2026

EMERGENCIES: If you have a medical emergency, seek in-person emergency care immediately or dial 911. The Service is not appropriate for all medical conditions or concerns.

This page summarizes important safety information about the prescription products available through the Service. It forms part of, and should be read together with, the Verve Telehealth Terms and Conditions. Capitalized terms not otherwise defined on this page have the same meaning as set forth in the Verve Telehealth Terms and Conditions.

On this page

  • Prescription Products
  • Compounded Weight Management Medications
  • Talking With Your Provider
  • Emergencies
  • Disclaimer
  • Contacting Us

Prescription Products

Certain products available through the Platform require a valid prescription by a licensed healthcare provider. You will not be able to obtain a prescription product unless you have completed a consultation with one of the Providers, the Provider has determined the prescription is appropriate for you, and the Provider has written a prescription.

If a Provider determines a prescription is appropriate, you will receive information about your options for filling it. Certain prescriptions can be filled through one of the Pharmacies, or you may fill the prescription at any pharmacy of your choice as prompted during your use of the Service. Prescriptions may also be transferred among the Pharmacies without notice.

Not all prescriptions fulfilled by the Pharmacies use child-resistant packaging and your prescription product may not be dispensed in a child-resistant container.

Some prescriptions are not available through the Pharmacies and must be filled by a local pharmacy of your choice. If you fill a prescription with a pharmacy other than the Pharmacies, you will be responsible for picking up the prescription and paying the pharmacy directly.

Compounded Weight Management Medications

Certain weight management treatments offered through the Service include compounded semaglutide and tirzepatide medications dispensed by licensed compounding pharmacies pursuant to a valid prescription. Compounded semaglutide and tirzepatide are not FDA-approved. They are not generic versions of, equivalent to, or therapeutically interchangeable with any commercially available, brand-name FDA-approved drug.

Your Provider will determine whether a compounded weight management medication is appropriate for you based on your individual medical history and clinical evaluation. These medications are not guaranteed to produce specific results. Outcomes vary by individual, and your Provider may modify or discontinue treatment at any time based on their clinical judgment. By accepting treatment, you acknowledge that you have discussed the risks, benefits, and alternatives with your Provider and that you accept these risks.

Talking With Your Provider

Contact your provider through the patient portal immediately if you experience anything unexpected or concerning. Do not stop or adjust your medication without speaking to your provider first.

For medical questions about your care plan, prescription, or how your treatment is working, contact your provider through the patient portal.

If you have a concern about a medical professional, you may contact the Medical Board in your state regarding your concerns.

Emergencies

If you are experiencing a life-threatening situation such as contemplating suicide, call 911 or the 988 Suicide and Crisis Lifeline at 988.

If the situation is an emergency, call 911. In some situations, telehealth is not an appropriate method of care. If you require immediate or urgent care, you must seek care at an emergency room facility or other provider equipped to deliver urgent or emergent care. Providers may not respond promptly to communications you submit through the Service.

Disclaimer

These statements have not been evaluated by the FDA. Compounded medications are prepared by state-licensed pharmacies. Results vary by individual. This is not medical advice. Treatment requires consultation with a licensed provider.

Contacting Us

If you have any questions about this Important Safety Information, please contact us through the contact page on our website or by regular mail at:

Verve Marketing LLC

Attn: Legal

1309 Coffeen Avenue STE 20314

Sheridan, WY 82801

United States

For questions about specific medical care or treatment, please contact your Medical Group through the patient portal.

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Contact
  • support@vervetelehealth.com
1309 Coffeen Avenue STE 20314, Sheridan, WY 82801

Clinical services are provided by Dr Tel X, an independent professional medical practice. To contact the provider network directly:

support@drtelx.com1-855-697-57571030 N Center Pkwy, Kennewick, WA 99336

Verve Telehealth is the technology platform you use to access telehealth services. Verve Telehealth is not a healthcare provider and does not provide medical advice, diagnosis, or treatment. Medical services are provided by licensed providers in Remo’s network. Verve Telehealth does not bill insurance directly. Information on this site is for educational purposes and does not replace the advice of a qualified healthcare provider. If you are experiencing a medical emergency, call 911. If you are experiencing a mental health crisis, call 988.

Compounded medications referenced on this site are dispensed by state-licensed compounding pharmacies pursuant to a valid prescription. Compounded medications are not FDA-approved. They are not generic versions of, equivalent to, or therapeutically interchangeable with any commercially available, brand-name FDA-approved drug.

Medical provider partners: We are partnered with DrTelx (drtelx.com), an independent telehealth medical group whose providers are licensed in the states where we offer care. We work exclusively with licensed U.S. pharmacies that meet rigorous regulatory and quality standards. Our pharmacy partners include EPIQ Scripts, Foothills Pharmacy, and Emerald Compounding Pharmacy. Every pharmacy in our network is licensed in the states where it dispenses, accredited by the National Association of Boards of Pharmacy (NABP), board-certified, and LegitScript-approved. All prescriptions are filled and shipped by these licensed U.S. pharmacies in compliance with applicable state and federal law.

States served: Our telehealth services are available to patients located in all 50 U.S. states and the District of Columbia. All consultations are conducted by licensed U.S. healthcare providers, and all prescriptions are dispensed by licensed U.S. pharmacies. Treatment is only provided where clinically appropriate and permitted by applicable state and federal law. Availability of specific medications may vary by state based on state regulations and provider licensure.

Asynchronous (online questionnaire) care is available in the following 44 states: AK, AL, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KY, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, WI, WY.

A live (synchronous) consultation with a provider is required before treatment in these 7 jurisdictions: District of Columbia (DC), Kansas (KS), Louisiana (LA), Mississippi (MS), New Mexico (NM), Rhode Island (RI), West Virginia (WV).

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